Customer Service Specialist (Mandarin Live Chat)
MYR3,000 - MYR4,500 Per Month
Brickfields, WP Kuala Lumpur
Hot Job
More than 40 have applied to this job
Posted 10 months ago • Closing 17 Aug 2024
More than 40 have applied to this job
Requirements
Qualifications
- Good at communication, coordination, clear thinking, and flexible problem-solving to quickly clarify user issues.
- Strong sense of responsibility and independence, good emotional management, and strong ability to handle pressure.
- Overtime pay is provided in accordance with the law, and the ability to accept possible overtime/shift changes during event periods.
- Typing speed of at least 40 words per minute.
- Fully work from home
Responsibilities
- Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer satisfaction/retention.
- Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
- Proactively identify, summarize, and verify potential issues through user feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
- Handle unexpected events and tasks assigned by supervisors
- .Working Hours:
- 5 day/week (including weekends), depending on scheduled roster.
- Shift Hours: 11am - 8pm & 15:00pm - 12am (including 1hour break time)
Benefits
- Incentives and competitive salary package
- Fully WFH
- Medical Benefits
- Training Allowances
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- Annual Bonus
- Training Provided
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