As a Customer Service Representative, you will be working with our World-Class Account to deliver #happier customer experience. Act as an ambassador of the World Best brand in our Customer Relationship Centre. He/she is the main and privileged point of contact with the customer mainly by telephone, email, live chat. The specialist is responsible in understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems.  You are also required to perform these job functions: 

• Handle phone-in enquiries of current and prospective customers and members in respect of programme/related products
• Provide accurate and efficient processing of reservations or support work relating to programme/related products
• Maintain member accounts whenever there are changes in their profiles
• Send programme related collaterals and forms
• Advise on latest promotions and mechanics
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues
• Involve in ad-hoc projects
• Meet KPI requirement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX