Customer Service Assistant
Beautiful Planet Holiday Tour & Travel Sdn Bhd
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SSM No : 583525M
Up to MYR3,500 Per Month
Bayan Lepas, Pulau Pinang and +1 other locations
Hot Job
More than 40 have applied to this job
Posted 7 days ago • Closing 18 Jun 2024
More than 40 have applied to this job
Requirements
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
Responsibilities
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Benefits
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
Additional Benefits
- EPF / SOCSO / PCB
- Annual Bonus
- Training Provided
- Annual Leave
- 5 Working Days
- Company Trip
- Overtime Pay
- Performance Bonus
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