Customer Service Executive / Officer
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SSM No : 200001029819 (532426-A)
Undisclosed
Johor Bahru, Johor
Fewer than 40 applicants. You still have a chance!
Posted 2 days ago • Closing 4 Apr 2025
Fewer than 40 applicants. You still have a chance!
Requirements
- Diploma is required along with relevant experience is an added advantage.
- Experience in familiar with ERP would be an added advantage.
- A good proven track record in academic achievement and fluency in English is essential.
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
- Excellent human relation, communication and negotiation skills are critical.
- Attentive and good in time management especially on time delivery.
- Computer literacy in Microsoft Office is a must.
Responsibilities
- Received customer PO and return acknowledge the receiving of purchase order to customer.
- Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.
- Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.
- Provide Shipment demand plan after discussion with customer.
- Receive/Request forecast from customer.
- Ensure prompt response to customers' inquiries, complaints' etc.
- Work closely with Sales & Marketing to understand and prioritize customers' requirements.
- Perform customer satisfaction survey twice per year.
- Perform other duties as assigned.
Benefits
- Employee Recognition and Rewards
- Career Advancement Opportunities
- Comprehensive Benefits Package
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- Training Provided
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