Quality Analyst (Cantonese Speaker)
Tech Mahindra ICT Services Sdn Bhd
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SSM No : 1067223P
MYR6,000 - MYR7,000 Per Month
Cyberjaya, Selangor
Fewer than 10 applicants. Your chances are good!
Posted 2 days ago • Closing 25 Jun 2024
Fewer than 10 applicants. Your chances are good!
Requirements
- Job Title : Quality Analyst (BPO/ Call Center)
- Start Working Date : Immediately
- Location : Cyberjaya (Malaysia)
- Work mode : Work From office
- Shifts : Permanent Night shifts
- Candidates preferred : Minimum 3 years industry experience with minimum 1 year experience in role applied for. Local Malaysian
- Language Proficiency:
- (Read / Write / Speak): Cantonese
- (Read / Write / Speak): English - Fluent
Responsibilities
- Conduct Transaction Quality Audits
- Provide Feedbacks and suggestions for improvement.
- Publish Dashboards at defined intervals
- Drive Quality and process improvement initiatives
- Provide data inputs to internal stakeholders
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data
Benefits
- Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
- Optical benefit up to 120 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employee only.
- Dental up to 500 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employee only.
- Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
- Medical Leave as per Labor law - 14 days.
- Bereavement leave – 3 working days in an event of death in the immediate family (Spouse, Children, parents).
- Maternity Leave – for 96 consecutive days for associate. To start not earlier than 30 days from the expected due date, or post the due date.
- Paternity Leave – 2 days of Paid Leave within 30 calendar days from the birth of the child.
Additional Benefits
- Annual Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
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