Customer Support Executive
Fresh Graduates
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SSM No : 202301046147 (1540062-K)
MYR3,000 - MYR4,500 Per Month
KL City, Kuala Lumpur
Fresh Graduates
Fewer than 40 applicants. You still have a chance!
Posted 2 days ago • Closing 4 Jan 2025
Fewer than 40 applicants. You still have a chance!
Company Highlights
- Allowance Provided
- Laptop provided
- Medical Claim
Requirements
- Min possess SPM or above qualifications.
- Preferable to have minimum of 1 year of experience in this position within in previous jobs.
- Possessed commanding Mandarin & English languages in both written and verbal. Other language(s) are added advantage.
- Customer-first mindset and keen to help people in solving their problems.
- Attention to detail, committed to work and keen to learn.
Responsibilities
- Assist incoming customers throughout the registration process, account opening, checking promotions
- eligibility, documentation related to account inquiry and complaints related to account.
- Understand customers’ support needs to provide solutions and enlightenment that are most suitable to them while adhere to company policy.
- Follow-up diligently and deliver a remarkable experience to customers.
- Communicates responses in a clear, professional, and concise manner across all channels or medium within company official channels.
- Familiar and apply the company policy and AML/CFT criteria in assessing customer registrations.
- Identify and communicate feedback from customers with the team for continuous improvement and solutions.
- Constructs professional written reply, notifications and memorandum to customers as required in English and Mandarin.
- Generate reports through system and perform data analysis as per required via Microsoft Excel. Capable of
- Using basic formula for excel are required.
- Experiences with Zendesk is an added value.
- Attend incoming inquiries traffics from various platforms.
- Willing to work in shifts; 9.30AM-6.30PM (GMT+8), or, 6.00PM to 3.00AM (GMT+8). Saturday shift will be required on demand
Benefits
- Laptop Provided
- Free Parking
- Medical Claim
- Company Group Insurance
- Public Transport Allowance
Additional Benefits
- 5 Working Days
- Overtime Pay
- Training Provided
- EPF / SOCSO / PCB
- Medical and Hospitalisation Leave
- Annual Leave
- Allowance Provided
- Annual Bonus
- Medical Insurance
- Staff Discount
- Company Trip
Important Information
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