Job brief

• We are looking for a self-starter Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases productivity and efficiency.

Responsibilities

• Perform maintenance and service tasks by installing, repairing and servicing automatic lubrication systems or products, including assembling and installing components, testing and commissioning completed components and assemblies.
• Tie workflow to schedule, manage all on-site installation, repair, maintenance and test tasks.
• Reviewing work orders, specifications, diagrams and drawings to determine materials needed and assembly instructions.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations.
• Build positive relationships with customers.