Customer Service Advisor (Mandarin Speaker)
Fresh Graduates
Premium Jobs Ads
SSM No : 1471479-T
MYR3,500 - MYR5,500 Per Month
Brickfields, WP Kuala Lumpur
Fresh Graduates
Fast Response
Fewer than 15 applicants. Your chances are good!
Posted 18 hours ago • Closing 20 Jun 2024
Fewer than 15 applicants. Your chances are good!
Requirements
- Bachelor Degree and Diploma : No CS experience
- SPM: 1 year CS experience
- Able to write and read in Mandarin
- Must be able to work with on-site
Responsibilities
- Understand customer inquiries and respond via applicable channels: email, chat, and callbacks
- Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Benefits
Benefits
Complexity allowance RM500 (fixed per month)
Night shift :
- Less than 5 hours – RM 20 per hour
- 5 hours & above – RM 100 per day
- KPI allowance : up to RM 800
Permanent job
- Easy accessibility for Public Transportation
- 1 month training
Additional Benefits
- EPF / SOCSO / PCB,Performance Bonus,Allowance Provided,Training Provided,5 Working Days
Additional Benefits
- Annual Leave
- Allowance Provided
- EPF / SOCSO / PCB
- Training Provided
- Overtime Pay
- 5 Working Days
- Performance Bonus
Important Information
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