Position Overview:

As a Customer Experience Representative, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities ...

客户服务

：通过电话、电子邮件或社交媒体及时准确地处理客户的询问和投诉。向客户提供产品和服务信息，并识别增销机会。

沟通 ...

准确记录客户互动和交易，记录询问、投诉和解决方案。 [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-yunda-express-sdn-bhd-job-customer-service-representative-mandarin-speaking] High school diploma or equivalent; associate’s or bachelor’s degree preferred. 高中文凭或同等学历；优先考虑副学士或学士学位。

-Previous experience in customer service, retail, or hospitality industry preferred. 有客户服务、零售或酒店行业的工作经验者优先。 -Strong communication skills in both English and Mandarin, both written and verbal.

良好的英语和普通话沟通能力，书面和口头表达能力。 -Excellent problem-solving abilities and a customer-focused mindset. 出色的解决问题能力和以客户为中心的思维方式。 ...