Collaborating with other departments to ensure queries and deliveries are handled efficiently.
Plan and monitor the sales administration to ensure smooth processing of sales delivery
To manage the order delivery process, liaising with internal and external groups to ensure smooth delivery to customers in compliance with the customers’ expectations and requirements
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Handle daily Sales Administrative & Credit Control activities up to delivery of vacant possession, sub-sales and MOT/strata title matters.
Follow up and coordinate with the Project Team in relation to prompt issuance of Architect Certification and utilities application, Sales Team for purchaser files matters as well as Finance team for cashflow, billing and collection matters.
Ensure that the correct procedures and timely processing of documents are carried out on matters pertaining to Sale and Purchase Agreement, loan documentation, sub-sales, billings, collections, vacant possession and other related works including late payment interest, water & electricity deposit, all required statutory reports/listings to local Authorities are prepared & submitted in a timely and accurate manner.
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Contacting customers to arrange appointments on project delivery.
Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays and arranging delivery dates
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