Review and process customer reimbursement requests within a defined timeframe

Responsible for writing to create and review GetGo's Frequently Asked Questions (FAQ) articles to help users to understand the application and processes better 

Oversee the customer satisfaction (CSAT) on FAQs articles and drive improvement initiatives  ...

Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals.

Collaborating with management and operations team to secure, retain, and grow our clienteles.

Creating informative presentations; presenting and delivering information to potential clients at client meetings. ...

Achieve meaningful objectives as part of a mission-driven and values-based organisation

Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails

Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required ...