Review and process customer reimbursement requests within a defined timeframe
Responsible for writing to create and review GetGo's Frequently Asked Questions (FAQ) articles to help users to understand the application and processes better
Oversee the customer satisfaction (CSAT) on FAQs articles and drive improvement initiatives
...
2. Issue Resolution: Work diligently to understand and resolve customer issues, escalating them to appropriate teams if necessary.
3. Product Knowledge: Initiative to study the changes and strong understanding of our products/services to provide accurate information and recommendations to customers.
4. Documentation: Maintain detailed records of customer interactions and transactions in the company's CRM system.
...
The research fellows are required to help in guiding young students, visiting scholars, and assisting the establishment of larger research applications and facilitating initiatives with respect to sharing and developing infrastructure for electrocatalysis research within NUS.
Job Requirements
The applicants must hold a PhD (or other equivalent degrees) in chemical engineering, chemistry, materials science or other relevant related field. Experience with electrocatalysis, or similar chemistries, is considered advantageous. Experience with material characterization techniques like SEM/EDS, TEM, STEM, XRD, XAS, XPS, FTIR, and Raman will also be highly considered. Since cross disciplinary work is essential for the success of this project, it is considered positive if the candidate can demonstrate experience in similar work environments.
The research fellows are required to help in guiding young students, visiting scholars, and assisting the establishment of larger research applications and facilitating initiatives with respect to sharing and developing infrastructure for electrocatalysis research within NUS.
Job Requirements
The applicants must hold a PhD (or other equivalent degrees) in chemical engineering, chemistry, materials science or other relevant related field. Experience with electrocatalysis, or similar chemistries, is considered advantageous. Experience with material characterization techniques like SEM/EDS, TEM, STEM, XRD, XAS, XPS, FTIR, and Raman will also be highly considered. Since cross disciplinary work is essential for the success of this project, it is considered positive if the candidate can demonstrate experience in similar work environments.
Achieve meaningful objectives as part of a mission-driven and values-based organisation
Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
...
Manning of the officer tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM.
...