Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals.
Collaborating with management and operations team to secure, retain, and grow our clienteles.
Creating informative presentations; presenting and delivering information to potential clients at client meetings.
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BDO’s distinctive reputation is built upon our commitment that a culture of people is the centerpiece of our business and hence ~ Because Relationships Matter, supported by four main components:
BDO’s distinctive reputation is built upon our commitment that a culture of people is the centerpiece of our business and hence ~ Because Relationships Matter, supported by four main components:
Review and process customer reimbursement requests within a defined timeframe
Responsible for writing to create and review GetGo's Frequently Asked Questions (FAQ) articles to help users to understand the application and processes better
Oversee the customer satisfaction (CSAT) on FAQs articles and drive improvement initiatives
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: Develop and manage the ISO audit program. Conduct ISO audits to ensure compliance with international standards. Identify non-conformities and improvements; implement corrective actions.
: Develop and manage the ISO audit program. Conduct ISO audits to ensure compliance with international standards. Identify non-conformities and improvements; implement corrective actions.
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Achieve meaningful objectives as part of a mission-driven and values-based organisation
Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
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Ensure all orders are delivered to customers within the timeframe. Issue PO to vendor and follow up on the scheduled delivery. Manual updates of stock balance in Excel.
Coordinate with warehouse team on stock balance. Prepare meeting minutes and disseminate to relevant parties. Attend to phone calls and email queries.
Requirements: Well versed in MYOB, MS Excel, MS Office, MS Word At least 1 year(s) of working experience in the related field is required for this position.
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Prepare journals for month-end closing, including accruals of revenue and expenses as well as inter-company transactions for MA (Sepang)/MA Prop.
Attends to the external, internal audit queries and matters. Compiling all information required for interim and Final Audit which is to be provided in Auditor?s format / schedules.
Performs that the Audit queries are properly served timely and effectively.
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Prepare journals for month-end closing, including accruals of revenue and expenses as well as inter-company transactions for MA (Sepang)/MA Prop.
Attends to the external, internal audit queries and matters. Compiling all information required for interim and Final Audit which is to be provided in Auditor?s format / schedules.
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Work closely with delivery functions in ensuring successful execution of projects.
Develop relationships with potential clients through presentations, business networking, telephone calls, personal emails, personal mailings, business forums, and/or other business or social Networking.
Generate client awareness and preference for the business and its services. May include developing/sending promotional material, authoring articles, presenting in business forums, business associations, etc.
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