Ensuring that new campaigns are set-up smoothly.

Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals.

Collaborating with management and operations team to secure, retain, and grow our clienteles. ...

- Provide suitable service recovery, support, and recommendations to customers

- Aid customers with a variety of issues including product information, purchases, delivery status, orders, payments, promotions, feedback, and complaints

- Properly record and escalate customers' feedback and issues to relevant departments

-To keep a record of insurance for employees and get it renewed on time. -To manage the staff attrition and increase employee retention. -To deal with grievances and implement disciplinary procedures for employees of ENVO.

-To review and amend ENVO’s employee handbook and other standard operating procedures from time to time. -To undertake additional responsibilities or perform ad-hoc tasks as and when required by Assistant HR Manager [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-envo-business-process-outsourcing-bpo-job-senior-hr-executive] Requirements -Age 26 and above -Candidate must possess at least a SPM / Diploma or relevant certificate in any field -Fluent in Mandarin and English -Minimum of 3 years’ experience in HR field (call center industry is advantageous) -Computer literate with positive working attitude and ability to work in a fast-paced and dynamic environment -Independent, proactive and self-driven Benefits -EPF + SOCSO provided -Annual leaves -Medical card -Phone allowance -Attendance allowance -Parking allowance -Near public transport -ISO certified and MSC status company