Make outbound calls to customers to remind them about upcoming renewals and offer renewal services.

Answer customer inquiries related to policy details, coverage, and renewal processes.

Sales and Retention: ...

- Provide suitable service recovery, support, and recommendations to customers

- Aid customers with a variety of issues including product information, purchases, delivery status, orders, payments, promotions, feedback, and complaints

- Properly record and escalate customers' feedback and issues to relevant departments

Set performance targets and monitor team performance.

Provide coaching and support to enhance the skills of the telesales team.

Sales Strategy: ...

Ensuring that new campaigns are set-up smoothly.

Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals.

Collaborating with management and operations team to secure, retain, and grow our clienteles. ...