Job scope:

Established project plans, milestones, and deliverables in consultation with business user and developers. Lead and organize User Acceptance Test (UAT) on test systems, compile the result and update business user. Support users during implementation.
Performed incident analysis and recovery activities for system or application related incidents.
Performed data analyst between system HQ and Warehouse to ensure there is no variances for the balance on hand.
Monitored and analyzed data for the pending Good in Transit list. Gather what is the issue, root cause and find what is the permanent solution.
1st level support escalate ticket to another team and 2nd level support and troubleshoot issue from back-office system, POS retail system, network issue and ERP system within defined SLA.
Liaised with vendor regarding issue for hardware or network raised by store users.
Follow engagement with 3rd level support until the issue being addressed is resolved.
Compiling issue and the root cause to technical/developer team doing permanent fixed.
Perform sales reconciliation to ensure the sales is tally and don’t have any missing transaction and perform recovery sales.
Prepared all the documentation, presentation for the meeting or updates and present to business user and team.

Job Requirements:

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Application Question(s):

Education:

Experience:

business systems jobs in Bangsar

Never miss any updates for Business Systems jobs