Job Responsibilities:

Working in a contact centre environment and handling multiple calls from our customers.
Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.
Taking ownership to complete necessary research and customer follow-up or alternatively directing the customer to the appropriate department for resolution.
Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
Providing high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

Job Requirements:

Candidate must possess at least a SPM with 5 passes.
Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.
Willingness to work in rotating shifts (8 hours/day), weekends and public holiday.
Applicant must be willing to work in Ara Damansara, Selangor
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
Proficiency with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.

Summary of role requirements:

call centre jobs in Kapar

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