Analyze and monitor the progress of the After Sales & repair QC activities, initiatives & KPIs across repair & care team in HKMO repair center and support QCASS Manager to implement necessary actions for improvement.
Provide timely update to the QCASS Manager to ensure the Global and Regional After Sales strategies are executed in a timely and seamless manner.
Provide analytics on repair quality and after sales service to generate insights crucial for setting local priorities and actions in line with Global and Regional Strategy, to strive for continuous improvement in clients service and experience with the House.
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