Responsible for maintaining client satisfaction, identifying growth opportunities , build and maintain strong, long-lasting relationships with key clients.
Act as the main point of contact for key accounts, addressing any inquiries or concerns promptly and effectively and working closely with the internal teams to meet client needs.
Coordinate with operational teams to ensure the timely and accurate delivery of services to key accounts.
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Provide accurate and appropriate information or assistance to all incoming calls, manage customer service email enquiries.
Manage enquiries from Lazada, Shopee & Facebook for Best Express.
Complaint management by working closely with internal and external parties for effective solutions to problems and ensuring customer complaints are issued and closed within 3 working days.
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