Attend and respond to customers walk in to TMPoint Service Center to learn about and address their needs, complaints, or other issues with TM UNIFI services.
Recommend packages of services to customers by collecting customer information and analysing customer needs.
Process orders through online portal, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Attending and responding efficiently and accurately to walk in customers, explaining possible solutions, and ensuring that customers feel supported and valued.
Prepare sales and follow-up reports daily and monthly through Microsoft Excel and Word.
Take payment on Utilities Bill Payment from customers.
Act as the company gatekeeper, attempt to persuade customer to reconsider cancellation.

customer care jobs in Wangsa Maju

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