Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools ...

What does a Warehouse Customer Service Officer job description include?

· Maintains receiving, warehousing, and distribution operation by initiating coordinating, and enforcing program, operational and personal policies and procedures.

· Complies with federal, state, and local warehousing, material handling, and shipping requirement by study existing and new legislation; enforcing adherence to requirements, advising management on needed actions including ‘bonded warehouse’. ...

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. ...