To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication

Key Responsibilities

Managing incoming urgent requests from Airlines to deliver a component and ensuring Material is properly delivered within the contractual lead-time by coordinating from the
best location from any of our Inventory locations orders.
Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
Managing efficiently communication with customers (internal & external)
Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
Evaluate the root causes for any order having exceeded the service level lead time
Manage the daily communication with customers by answering customer queries in a professional and timely manner
Manage the internal meetings (backlog review, operation drumbeat)
Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process
Document actions taken, ensuring accuracy and paying attention to details
Effectively manage various Airbus IT tools
Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team
Manage FHS IT systems with accurate data and recording all miles stones in the systems correctly
Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times
Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible

Background and Skills

Min. Education: Diploma with min 2 year relevant working experience or Advanced/Higher/Graduate Diploma/Bachelor's Degree with min of 2 years relevant working experience
Min. Experience: As above

Other Qualifications/ Skills:

Time management, well organized
Customer satisfaction mindset oriented
Able to work with autonomy
Good presentation skills
Team Working
Negotiation Skills

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Bollore Logistics Malaysia

Segi Astana Sdn Bhd

Airbus