Provides a complete and accurate written cost estimate for labour and parts. Establishes "promised time".

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Test-drive the vehicle or refer to the test technician as necessary. ...

This is a full-time on-site role as a Customer Care Officer based in Perai. The Customer Care Officer will be responsible for providing exceptional customer support and service, ensuring customer satisfaction through effective communication and problem-solving. The role involves handling customer inquiries, resolving issues, and maintaining positive relationships with customers.

Qualifications

Interpersonal Skills: strong ability to build rapport and maintain positive relationships with customers ...