Act as liaison to operations teams for customer issues
Understand customer enquiries and respond via applicable channels, email, chat and call backs
Understand customer enquiries and ensure they are answered or routed through appropriate support channel
Respond to support calls which include problem identification, escalation, and resolution of product issues
To be constantly guided by company’s service standards
Follow communication procedures, guidelines and policies
Identify usability errors/ bugs and guide customers to trouble shoot & problem solving

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Champion Compass Sdn Bhd