RESPONSIBILITIES

1. Respond to customer's inquiry.

2. Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction ...

Handle delivery documentations such as customer PO, DO, packing list & Invoices.

Assist to process billings, active follow-up on payment collection from customer, other outstanding crediting matters and ensure sales closing within time frame.

Produce Multi dimensional and analysis reports. ...

To ensure proper coordination between other departments (finance/sales/HR etc) for smooth running of after sales operations

Target Management

Closely monitor aftersales throughput, revenue and products upselling achievement on a daily basis and to take corrective actions wherever necessary to achieve the targeted after sales financials ...

Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);

Provide after-sales customer service and public relations support;

Support branch operations and administration tasks. ...