Lock in orders in system – ensure all data are input correctly in system. Check specification, price and PO from client.
Follow up project/orders :
Working closely with Prepress department – issue Prepress Checklist for pre-flight of files and arrange and check plotters for approval
Working closely with Planning and Controlling department – for approval of jobs to Production; liaise with production team on quality issues or special process and schedule
Working closely with technical team
Check advances vs job bag specification and courier samples to clients
Co-ordination with Shipping departments – send Shipping instruction and follow up shipping status to ensure goods are deliver on schedule.
Sending WIP reports to client
Co-ordinate with Finance department– consolidate all shipping doc to Finance for billing / credit note etc.
Handle complaints and resolve service/production problems (work with Production team), explaining, expediting and closure of complaints.
Provide support and interact with customers.
To acknowledge and fulfil customers’ order by ensuring 100% accuracy and promptly into the system daily.
Pro-actively respond to customer queries/requests e.g. order status, order amendments, quotation, sample request thereby ensuring a high level of customer service
Monitor customer account and/or order status on a daily basis, resolving problems with potential customer impact e.g. Credit blocks, delivery issues.
Interface with internal partners to ensure all orders and shipments are expedite under customer’s requirement.
To follow up daily with internal partners to ensure all shipping documents are done accurately and on time submission to customers
Carries out any other related duties and responsibilities as and when assigned by the superior

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Free parking
Maternity leave
Meal provided

Schedule:

Monday to Friday

Supplemental pay types:

Attendance bonus
Yearly bonus

Ability to commute/relocate:

Pontian: Reliably commute or planning to relocate before starting work (Required)

customer service executive jobs in Pontian

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Papercraft Sdn Bhd