· Take charge of achieving timely invoicing and billing, playing a vital role in the financial stability and growth of our company;
· Elevate customer satisfaction by maintaining exceptional standards and fostering strong relationships;
· Contribute to the sustainability and growth of our business by ensuring customers receive outstanding service and support without any shipping failures;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Verification of the completeness and accuracy of all forwarding documents.
Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates.
Responsible for liaison with product operation colleagues to ensure that customer’s requirements are met with providing shipment update and document draft for checking.
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