About The Team

Doctor Anywhere's Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We make sure that our customers remain our top priority.

About The Role

As a Senior/Admin Assistant you will play a vital role in ensuring the financial stability and efficiency of our clinic business. You will work closely with the claims team and contribute to reporting activities.

The ideal candidate will have a mindset of continuous improvement and will demonstrate curiosity, collaboration, and the ability to deal with ambiguity, especially in a start-up environment.

This role is based in the Malaysia and reports directly to the Manager, Claims

A summary of the key responsibilities is as follows:

Perform various Claims administrative and clerical tasks
Perform general clerical duties including claims registration, filing and scan supporting documents inclusive but not limited to batching of claims, downloading claims data, etc
Perform accurate data entry and checking of member and claims details
Prompt acknowledgments of claims being triggered to the customers
Timely and accurate registration of all the relevant benefits under the policies entitled for claim
Authenticating claims documents with clinics/hospitals
Attend to email enquiries
Support the team in administrative and operational duties and ad-hoc duties as assigned.

About You

Minimum Diploma in relevant discipline
Minimum 2 years experience preferably in the insurance industry. Fresh graduates are welcome to apply.
Proficient in MS Office and G Suite in particular Excel and Google Sheets
Familiar operating with the Gmail setup
Meticulous, reliable and customer-friendly
Genuine curiosity and strong desire to continuously learn and grow
Experience of working within a tech startup and hyper growth environment would be a bonus
A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.

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