Job responsibilities:

Provide technical support to end-users, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with software installations.
Set up and maintain network infrastructure, including routers, switches, and wireless access points.
Monitor system performance and troubleshoot issues to ensure optimal performance and availability.
Perform regular backups and ensure data integrity and security.
Manage user accounts, permissions, and access rights.
Assist with IT projects, including system upgrades, migrations, and deployments.
Document technical procedures, configurations, and troubleshooting steps.
Stay up to date with advancements in technology and best practices in IT support.
Travel to various branches to perform replacement, installation, and upgrades of various IT equipment and to optimize and document the technological infrastructure.
Working closely with the central IT and business teams.

Requirements:

Must possess at least a bachelor’s degree in computer science, Information Technology, or related field preferred.
Ideally completed training specializing in IT/networking.
Sound knowledge in the planning, implementation, and maintenance of IT infrastructures from a manufacturing environment.
General basic IT knowledge (networks, servers, databases, AD, backup, security, cloud, etc.)
Knowledge in the field of virtualization (VMware).
Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.
Experience with networking protocols, including TCP/IP, DNS, DHCP, WLAN & VPN.
Familiarity with Active Directory, Microsoft Exchange, and Office 365.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Pleasant personality, responsible, self-motivated, and willing to learn attitude.
Ability to multitask and prioritise work.
Strong willingness to travel and flexibility to meet the requirements of the various production sites.
Must be willing to work in Bukit Selambau, Kedah.

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