Technical Support: Provide comprehensive technical support to customers regarding commercial vehicles. Respond to inquiries, troubleshoot, and resolve technical problems efficiently and effectively.
Warranty Processing: Handle vehicle warranty claims and ensure compliance with warranty policies and procedures. Coordinate with relevant departments to expedite claim approvals and ensure customer satisfaction.
Training and Education: Conduct training sessions for customers and internal staff on brand vehicle technology, maintenance procedures, and warranty-related processes. Ensure participants have a thorough understanding of the vehicles and warranty coverage.
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Monitoring alarms and performance of complex Telecom BSS systems, initiate trouble tickets (TT) in case of any issues with monitored nodes, escalate to L2 support for unresolved issues
Responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Duties and responsibilities
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Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
Deliver the best customer experience by adhering to the Company policies and procedures.
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