Company: Giggles Geeks

Position: Assistant Manager

Salary:RM3000-RM3500

Location: Semenyih

1. Operational Management

Oversee Daily Operations: Ensure the smooth operation of the restaurant or food service area, including opening and closing procedures.
Staff Management: Supervise and coordinate the activities of staff members, including scheduling, training, and performance management.
Inventory Control: Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of products.
Compliance: Ensure compliance with health and safety regulations, as well as company policies and procedures.

2. Customer Service

Customer Interaction: Greet customers, handle complaints, and ensure high levels of customer satisfaction.
Service Quality: Maintain and improve service standards, ensuring customers have a positive dining experience.
Feedback Management: Collect and act on customer feedback to enhance service quality and address any issues promptly.

3. Financial Management

Budgeting: Assist in managing the F&B budget, including forecasting, cost control, and expense management.
Sales Monitoring: Monitor daily sales, analyze financial performance, and implement strategies to meet revenue targets.
Cash Handling: Oversee cash management procedures, including daily cash outs, reconciliations, and bank deposits.

4. Team Leadership

Training and Development: Train new employees and provide ongoing training to existing staff to ensure high performance and adherence to standards.
Motivation and Morale: Foster a positive work environment, motivate staff, and address any issues affecting team morale.
Performance Evaluation: Conduct regular performance evaluations, provide feedback, and implement improvement plans as needed.

5. Menu and Product Development

Menu Planning: Assist in the development and updating of menus, ensuring a balance between innovation and customer preferences.
Quality Control: Ensure that food and beverage quality meets company standards, and work with the kitchen team to maintain consistency.
Supplier Relations: Liaise with suppliers to negotiate prices, maintain good relationships, and ensure timely delivery of quality products.

6. Marketing and Promotions

Promotional Activities: Develop and implement marketing strategies and promotional activities to attract customers and boost sales.
Event Management: Coordinate and manage special events, parties, and catering services.
Social Media: Oversee the restaurant’s social media presence, ensuring engagement with customers and promotion of the brand.

7. Administrative Duties

Reporting: Prepare and submit reports on sales, inventory, staff performance, and other operational metrics.
Documentation: Maintain accurate records of staff schedules, inventory levels, financial transactions, and customer feedback.
Communication: Ensure effective communication between front-of-house and back-of-house teams, as well as with senior management.

8. Problem Solving

Conflict Resolution: Address and resolve conflicts among staff or with customers in a timely and professional manner.
Operational Issues: Identify and solve operational problems, such as equipment malfunctions or supply shortages.

9. Health and Safety

Sanitation: Ensure that the establishment adheres to sanitation and hygiene standards, including regular cleaning and maintenance schedules.
Safety Protocols: Implement and enforce safety protocols to protect staff and customers.

10. Continuous Improvement

Innovation: Continuously seek ways to improve operational efficiency, service quality, and customer satisfaction.
Training: Stay updated on industry trends and best practices, and incorporate relevant changes into the operation.

Job Types: Full-time, Permanent

Pay: RM3,000.19 - RM3,500.00 per month

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