Conduct morning briefing and doing report

Schedule manpower and rosterJob Requirement

Minimum SPM qualification with at least 3 years working experience as Front Office Assistant OR ...

Address guest inquiries, requests, and complaints promptly and effectively, escalating issues to the Front Office Manager as necessary.

Provide information about hotel services, amenities, and local attractions to enhance the guest experience.

Monitor guest feedback and reviews, implementing service improvements as needed. ...

We are looking for a friendly and professional Front Office Executive to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a warm and welcoming atmosphere. Your responsibilities will include managing reservations, providing information about the resort and the local area, and ensuring that our guests have a seamless and enjoyable stay.

Key Responsibilities:

Greet guests with a warm and welcoming demeanor. ...

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms ...

Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements.

Address guest complaints promptly and professionally.

Facilitate the collection of guest feedback for continuous improvement. ...

Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements.

Address guest complaints promptly and professionally.

Facilitate the collection of guest feedback for continuous improvement. ...

Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements.

Address guest complaints promptly and professionally.

Facilitate the collection of guest feedback for continuous improvement. ...

Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements.

Address guest complaints promptly and professionally.

Facilitate the collection of guest feedback for continuous improvement. ...

Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements.

Address guest complaints promptly and professionally.

Facilitate the collection of guest feedback for continuous improvement. ...

Customer service

Phone Skills

Product Knowledge ...