Responsible:

Supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.
Hands on experience in handling PMS System
Hands on experience in handling OTA (online travel agents)
Preferable candidate with minimum 1 year experience as Night Auditor in Front Office
Preferable candidate with minimum 2 years experience as Front Office Supervisor
Schedules the front office staff.
Managing the departmental budget.
Supervises workload during shifts.
Evaluate the job performance of each front office employee.
Maintains working relationships and communicates with all departments.
Maintains master key control.
Verify that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Works within the allocated budget for the front office.
Wear the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Prepare performance reports related to the front office.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily i.e., flash report, allowance, etc.
Monitor high-balance guests and take appropriate action.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Review daily front office work and activity reports generated by Night Audit

Location : Port Dickson, Negeri Sembilan

Contact : 012-2730514

Requirements:

Diploma or degree in hospitality or related field of study preferred.
Must have at least 3 or more years of experience in the hospitality -field and must able to operate the PMS System of Hotel.
Previous experience as a Senior Front Officer Supervisor required.
Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
Proven customer service experience as a supervisor; strong guest-focused mentality.

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IRDK Land Sendirian Berhad