· Check that all Front Office employees report to work punctually and are well groomed before each of their shift

· Assist conduct daily briefings and ensure that all pertinent information is well received by team members

· Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions ...

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Qualifications

College degree in hotel management or related field ...