Job Responsibility

Job Description

We are seeking a friendly, organized, and service-oriented Hotel Front Office Assistant to join our team. This role is crucial in creating a welcoming, efficient, and memorable experience for our guests. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service.

Key Responsibilities

Guest Reception: Greet and welcome guests upon arrival, handle check-in and check-out procedures, and provide information about hotel facilities and local attractions.
Reservation Management: Assist in managing room bookings, handle reservation inquiries via phone, email, or in person, and make changes to reservations as needed.
Customer Service: Address guest queries and concerns promptly and professionally, ensuring guest satisfaction.
Communication: Serve as a liaison between guests and other hotel departments to fulfill any special requests or resolve issues.
Administrative Tasks: Maintain accurate records of guest reservations, payments, and other transactions. Perform general clerical duties such as filing, photocopying, and data entry.
Telephone Handling: Answer, screen, and forward calls while providing information, taking messages, or scheduling appointments.
Billing and Payments: Process billing and payment transactions, explain charges to guests, and handle any billing discrepancies.
Housekeeping Coordination: Coordinate with the housekeeping department to ensure rooms are ready for guests and to address any housekeeping-related guest requests or issues.
Emergency Response: Assist in emergency situations by following hotel protocols, ensuring guest safety and security.
Team Collaboration: Work collaboratively with other staff to ensure a high-quality guest experience.

Job Requirements

Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities.
Ability to work in a fast-paced environment and remain calm under pressure.
Flexibility to work in shifts, including evenings, weekends, and holidays.

Job Benifits

Annual Leave
Medical and Hospitalization Leave
EPF/SOCSO/PCB/EIS

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