1. Able to communicate fluently in English and Bahasa Malaysia with associates and hotel guests. Ability to speak other language is an advantage.
2. Previous experience in a customer service role, preferably in a hotel or hospitality setting, is preferred but not mandatory. Training will be provided for candidates with the right attitude and enthusiasm.
3. Excellent verbal and written communication skills, with the ability to interact professionally and courteously with guests and colleagues.
4. Familiarity with hotel management software and basic Microsoft Office applications is an advantage.
5. Strong organizational skills and attention to detail, ensuring accurate record-keeping and efficient handling of guest information.
6. A customer-centric mindset, with a genuine desire to assist guests and exceed their expectations.
7. Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operation schedule.
Requirements:
- Passionate in handling guest check-ins, checkouts and enquiries.
- Positive work attitude, punctual, reliable, responsible & willing to work on shifts as assigned by the division (e.g 7am-3pm/3pm-11pm/11pm-7am).
- Pleasant disposition and excellent interpersonal and communication skills in both Bahasa Malaysia and English.
-It will be an added advantage for those with at least a minimum of one (1) year experience in the Front Office with knowledge in OPERA systems.