Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, resolve customer complaints

Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. ...

3. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.

4. Understand room status and room status tracking.

5. Knowledgeable about room locations, types of rooms available, and room rates. ...

Work patiently with distressed, frustrated or disgruntled clients.

Answer and triage phone calls from clients.

Schedule appointments and schedule procedures. ...