WHAT YOU’LL CHAMPION:

Greet clients and visitors with a positive, helpful attitude

Answering phone calls in a professional manner, and routing calls as necessary ...

Update internal and external meetings in office

Receive, sort, and distribute daily mail/deliveries

Any other ad hoc or related to administrative tasks as instructed by the Management as and when required ...

We are seeking a detail-oriented individual with strong interpersonal skills and a solid understanding of customer service principles for the position of Receptionist Staff at Kuala Lumpur International Airport.

Duties and Responsibilities

Manage daily operations ...

· Check that all Front Office employees report to work punctually and are well groomed before each of their shift

· Assist conduct daily briefings and ensure that all pertinent information is well received by team members

· Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions ...

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Qualifications

College degree in hotel management or related field ...

Update internal and external meetings in office

Receive, sort, and distribute daily mail/deliveries

Any other ad hoc or related to administrative tasks as instructed by the Management as and when required ...

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Qualifications

• College degree in hotel management or related field ...

Maintain high level of product knowledge of the hotel and surrounding area.

Daily Job Scope

Makes daily reservation count for arrival and departures. The reservation include booking from ...

· Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

· Review, analyze and suggest improvement of work flow and standards at the Front Desk

· Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates ...