Oversee the customer support team, ensuring timely and effective assistance to patients and stakeholders, addressing inquiries, resolving issues and promoting service excellence.
Develop and maintain standards for patient communication, education, and engagement to promote positive outcomes and wellness.
Support initiatives to enhance service quality, efficiency, and effectiveness across all aspects of the organization.
...
- Receive detailed and accurate information when goods arrive at the warehouse, then carefully check and record the quantity and condition of goods when moving out of the warehouse.
- Check goods receipt/issue requisition documents under regulations to ensure quality goods and deliver to the right object to avoid confusion.
- Receive delivery documents, make goods issue requests, save information on the goods management system and transfer it to the purchasing or accounting department under regulations to serve the next control stage.
...