Respond to customers’ queries and concerns with the aim of achieving first call resolution

Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions

De-escalate situations involving dissatisfied customers, offering patient assistance and support ...

Respond to customers’ queries and concerns with the aim of achieving first call resolution

Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions

De-escalate situations involving dissatisfied customers, offering patient assistance and support ...

Good communication skills and customer-oriented

Able to work in shift and public holiday

Job description: ...