Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
Understanding the guests’ preferences to ensure that services offered meet their needs.
Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
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Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
I n addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.
[What we are looking for]
You should have at least 3 years of experience preferably in the hospitality/service industry. You should be able to teach in at least 3 or more of the following :
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Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
Handle cashiering functions and adhere to the hotel's Standard Policies & Procedure.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
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Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
Understanding the guests’ preferences to ensure that services offered meet their needs.
...
Create positive and memorable guests’ experiences within the hotel lobby and reception area.
Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
...
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.