throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
Provide technical expertise to support IT infrastructure especially in IT Platform support (e.g., Cloud (Azure/AWS/GCP), Window, Linux, etc.) and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem, Change, Release and Capacity Management).
Apply deep technical knowledge to administer one or more technology areas in system administration, security, performance and availability management.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
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He/she is responsible for implementing Industrial Engineering concept on the shop floor like Time study, standard work, Layout, Head count Benchmarking, Material flow, Losses study, New out put target setting and preforming day to day IE jobs with Monthly reporting system.
Qualifications
BE- Mechanical / Industrial Engineering / Chemical Engineering
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