Follow up production and delivery status, timely communicate with PMC, Production department, Supply Chain department and other related departments to solve related issues of shipment. If there is any problem, feedback to the customers on time;

Work together with Project Engineers in order to follow up on the project status, assist the Project Engineers to promote the progress of the project and ensure that the project will be carried out as per scheduled;

To convey the customer's complaint to company's other related departments and follow-up the processing status, especially to deal with related departments handling of customer complaints for quality, delivery, service, or other's issues; ...