The Executive/ Snr Executive manages MRO operations related to medical records and reports; to also oversee operations of the assigned working units, provide leadership and manage resources to ensure consistently high standard of work quality and output from the various working units. The Executive/ Snr Executive is to also ensure the staff are meeting KPI, manage new initiative of transforming the medical report request into a digital platform enabling patient to request report online. Duties and Responsibilities

Management of Department Operation Overall responsible for ensuring that the functions of MRO’s core processes are met operationally and service quality objectives are met. Plan, organize and manage the daily activities and workload for assigned working units to meet the standards set by the Hospital and regulatory agencies.

Responsible for correcting service problems promptly to deliver safe, seamless, efficient services to all service areas through constant tracking of key performance indicators. Key Performance Measures ...

Actively participate as a member for quality improvement projects at Hospital-wide / Departmental level.

Ensure patients’ data confidentiality at all times.

Assist Executive in any adhoc task required. ...

Attend to enquiries from internal and external customers.

Actively participate as a member for quality improvement projects at Hospital-wide / Departmental level.

Ensure patients’ data confidentiality at all times. ...

The Staff is expected to be proficient in the use of electronic systems and Microsoft Office programmes (e.g. Excel, Word) to support daily operational functions of Medical Records Office (MRO) .

The Staff is expected to assist and provide advice to both internal and external parties with regards to medical records related processes.

Register and process medical report requests, including cashier function for medical report payment. ...

Ensure all medical records are managed under strictest confidentiality and security.

The Staff is expected to be proficient in the use of electronic systems and Microsoft Office programmes (e.g. Excel, Word) to support daily operational functions of Medical Records Office (MRO) .

The Staff is expected to assist and provide advice to both internal and external parties with regards to medical records related processes. ...

Handle emails and phone enquiries on the requests of medical reports

Follow-up closely with doctors on incomplete medical report requests

Perform administrative works on medical report requests ...

DUTIES AND RESPONSIBILITIES

1. Prepare monthly, quarterly and yearly statistics on doctor workload, typist workload, diagnosis, productivity index and other statistics for dispatched to MOH and other recognised institutions.

2. Check statistics for survey on referral doctors and others done by Adminstrative Assistant. ...

Overall responsible for ensuring that the functions of MRO’s core processes are met operationally and service quality objectives are met.

Plan, organize and manage the daily activities and workload for assigned working units to meet the standards set by the Hospital and regulatory agencies.

Responsible for correcting service problems promptly to deliver safe, seamless, efficient services to all service areas through constant tracking of key performance indicators. ...

Management of Department Operation

Overall responsible for ensuring that the functions of MRO’s core processes are met operationally and service quality objectives are met.

Plan, organize and manage the daily activities and workload for assigned working units to meet the standards set by the Hospital and regulatory agencies. ...

Plan, organize and manage the daily activities and workload for assigned working units to meet the standards set by the Hospital and regulatory agencies.

Responsible for correcting service problems promptly to deliver safe, seamless, efficient services to all service areas through constant tracking of key performance indicators.

Process Management ...

Overall responsible for ensuring that the functions of MRO’s core processes are met operationally and service quality objectives are met.

Plan, organize and manage the daily activities and workload for assigned working units to meet the standards set by the Hospital and regulatory agencies.

Responsible for correcting service problems promptly to deliver safe, seamless, efficient services to all service areas through constant tracking of key performance indicators. ...