Contract : 12 months - extendable

Working Hours: Rotational Shift basis (7am-7pm, or 7pm-7am)

Rotating 12 hours shift work. (Morning=3days, Rest=3days,Night=3days,Off=3days

Job Description – Service Desk(Dispatch)

Job Details

Interfaces: 1st & 2nd Level Assurance, Field Operations & Maintenance, Service Resource fulfilment team, Incident Management team, Internal management

Key Responsibilities

Monitor and resolve Jeopardy Alerts in a timely manner; assist engineers with any requirements to execute work.

Append all Tickets with concise, appropriate notes on activities taken to make work executable – Access Requests, Confirmation and Approval dates and times and references etc.

Comply with all FSO and Customer procedures to ensure engineers are booked safely and legally onto site for access or climbs, securing any legal documentation required - Method Statements, Risk Assessment, Employee Certification, Insurance docs and that the Engineer is aware of any local Health and Safety Policies or procedures.

Maintain constant telephone support through hunt groups and hotline support to provide a quality service to internal departments and external Customers.

First point of contact for all field fault related issues, to ensure prompt escalation to the Dispatch Management.

Monitor email account for information which may highlight known site or network issues, confirmations of access, climbs or requests for assistance from other areas of the business.

Comply with Landlord procedures to secure Access, Climbs and Escorts. Understand the security and special clearance requirements at some sites.

Review and provide updates to open work requests, with information to support the business highlighting delays or issues preventing closure.

Monitor all work queues, assigning tickets within Dispatch SLA’s, ensuring the Field resource is fully optimized.

In the event of any equipment failures, internally or externally, follow the Dispatch Disaster Recovery program to support customer activities until remedial work has been completed.

Support and assist with the development of work place tools, process and procedures to increase Dispatch and Field performance

Candidate Prerequisites

Qualifications: Engineering within Electrical Engineering/Telecommunication Engineering/or equivalent

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Subang Hi-Tech Industrial Park: Reliably commute or planning to relocate before starting work (Required)

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