About Us:

Babymama Shoppe is your trusted online destination for all things baby-related. We are committed to providing parents with a seamless shopping experience, offering a diverse range of high-quality products to meet their needs. As we expand our presence across various online platforms, including Shopee, TikTok, and our own website, we are seeking a dynamic and detail-oriented individual to join our team as an Online Sales Administrator.

Job Description:

As an Online Sales Administrator at Babymama Shoppe, you will play a vital role in managing and optimizing our presence on multiple online platforms. Your responsibilities will include:

Platform Management:
Overseeing the day-to-day operation of our presence on Shopee, TikTok, and our website.
Managing product listings, ensuring accuracy and consistency across platforms.
Monitoring platform performance and implementing strategies to drive sales and enhance visibility.
Order Processing:
Processing orders efficiently and accurately, ensuring timely fulfillment.
Coordinating with our logistics team to manage shipping and delivery schedules.
Providing customers with updates on order status and addressing any inquiries or concerns.
Inventory Management:
Monitoring inventory levels across platforms and coordinating with suppliers to replenish stock.
Conducting regular inventory checks and reconciling discrepancies.
Implementing inventory management best practices to optimize stock levels and minimize shortages.
Customer Support:
Providing responsive and personalized customer support across platforms, addressing inquiries and resolving issues.
Engaging with customers on social media platforms like TikTok to enhance brand engagement and customer satisfaction.
Proactively seeking feedback from customers to identify areas for improvement.
Sales Analysis and Reporting:
Analyzing sales data and performance metrics across platforms to identify trends and opportunities.
Generating regular reports on sales performance, customer behavior, and product performance.
Utilizing insights to develop actionable strategies to increase sales and improve overall performance.

Requirements:

Proven experience in e-commerce or online retail, with a focus on sales administration and platform management.
Familiarity with online sales platforms such as Shopee, TikTok, and e-commerce website administration.
Strong organizational and multitasking skills, with the ability to manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal, with a customer-centric approach.
Analytical mindset with the ability to interpret data and derive actionable insights.
Proactive attitude with a willingness to take initiative and drive results in a fast-paced environment.

Join us at Babymama Shoppe and be part of a passionate team dedicated to providing exceptional products and service to parents worldwide. If you're enthusiastic about e-commerce and thrive in a dynamic, multi-platform environment, we invite you to apply by submitting your resume and cover letter.

Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Schedule:

Monday to Friday

Experience:

related work: 1 year (Preferred)

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