Permanent Position
Eligible for Quarterly Incentives Payout
No travelling required - as this is an In-house position based in our ASUS Service Centre.

The Responsibilities:

Communicate with customers via phone / face to face to identify and diagnose for errors or technical issues (Hardware / Software).
Conduct repairs according to the diagnosis.
Excellent knowledge in disassembling and re-assembling all PC devices.
Carry out high quality repair in 3C order.
Ensure data accuracy when keying into the system for Part ordering / Diagnostic / Repair status.
Ability to respond to customer service requests within the Service Level Agreement (SLA) timeframe.
Helps drive a positive customer experience by building relationships and exhibiting great customer service.

The Requirements:

Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent.
At least 2 years of professional working experience in similar capacity.
Strong ability to prioritize and multi-task in a fast-paced environment.
Good communication and customer service skills.
Technical knowledge/background in Computer is a must.
Able to work alternate 5.5 days per week in a service-center environment.
Candidates with immediate availability are encouraged to apply.

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