Responsibilities:

Provide on-site support to IT service lines and tasks assigned by Superior follow the group policy and guidelines.
Accountable for on-site Infrastructure and Applications / Systems support to end users to ensure the requests and issues are responded and addressed in a timely, efficient manner.
Accountable for site end-user onboarding and offboarding IT devices.
Responsible for 1st level Service Continuity of the operations e.g. computer installation, configuration, upgrade, printers, video conferences, network troubleshooting, Antivirus and Security Incident Response, site outages etc.
Implement and maintain effective data backup procedures to safeguard company data integrity.
Perform troubleshooting for end user computing needs and handle end user requests.
Determine root causes of issues and communicate appropriately to the internal users and / or third-party service technicians.
Take full ownership to investigate and provide temporary and/or permanent resolution of the incident escalated at site
Responsible to maintain IT infrastructure and enterprise IT assets, an overview of daily records, incident logs etc.
Provide advice and support to users on the day-to-day usage of simple functional features of software and hardware peripherals.
Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end-of-life cycle, perform application installations, user migration, decommissioning and disposal of IT fixed asset.
Perform basic administrative support, asset management and routine IT housekeeping services including managing the meeting rooms devices such as audio and visual equipment or system.
Monitor the agreed service level, document & maintain the configuration of the systems and provide regular reporting to relevant parties.
Ensure adherence with the company and business unit’s Security (includes Health, Safety, and Information Security) and Compliance policies and procedures.
Responsible for improving the end-user experience and ensure Key Performance Indicators (KPIs) are consistently met without compromising quality of the service delivery.

Requirements:

Degree / Diploma / Professional Certificate / NiTEC or Computer Science equivalent work experience on technical field majoring in IT or computer related.
At least 2 years’ experience on desktop operation or Information Technology related position.
ITIL Certification and has experience using IT Service Desk, IT Helpdesk or IT Service Management
Understanding of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc.
Exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
Knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies:
- Wireless Access Points
- Wireless Client Associations
- Wireless Controllers
Strong communication and interpersonal abilities, with a customer service-oriented approach.
Experience working in a manufacturing environment will be an added advantage.

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