Training and monitoring staff.
Provide supervision, training direction, and leadership to the Reservation, Front Office and
Housekeeping staffs.
Establish SOP and KPIs for all departments.
Dealing with customer complaints and comments.
Develop alternative revenue streams to maximize sales by initiating new ideas for product
development and identify new business opportunities.
Always ensure delivery of excellent customer service and making sure that guests’
comfort and safety are not compromised.
Addressing problems and troubleshooting in terms of hotel operations.
Ensure that the hotel is always kept clean and tidy and that operations are in compliance
with all relevant statutory regulations (licensing laws, health, and safety and other statutory).
Assign duties to workers and schedule shifts.
Ensure that all financial and statistical records are maintained in line with the Company’s
policies and management requirements.
Ensure security is always effective.
Conduct sales calls (courtesy) on selected clients and perform duty as Sales Representative if so required for the scope of responsibilities.
To do marketing on promoting the hotel.
Provide weekly management reports.
Any other matters relating to hotel sales and marketing.

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