Job Description

Key Responsibilities:

Handle online, email, and phone sales processes efficiently.
Ensure accuracy in orders and invoices to maintain customer satisfaction.
Provide basic customer service support, including answering inquiries and addressing questions.
Manage order timelines to ensure prompt delivery.
Receiving and processing purchase orders.
Develop expertise in company products and services to effectively assist customers.
Process customers invoices promptly.
Supporting the sales department with other administrative tasks, if requested.
Communicate and address customer feedback effectively to enhance customer experience.

Qualifications:

Minimum SPM/STPM qualification.
Familiarity with JDE System and proficiency in MS Office is advantageous.
Familiarity with sales reports and sales records.
Strong organizational and multitasking skills to manage various administrative tasks efficiently.
Excellent attention to detail to ensure accuracy in inventory tracking and documentation.
Good communication skills to liaise effectively with colleagues, customers, and suppliers.
Ability to work effectively both independently and as part of a team in a fast-paced environment.
Willingness to learn and adapt to new systems and processes.
Willingness to work 5.5 days per week, with alternate Saturdays.

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